Contacts

Chat around the clock, email for account matters, private channels for VIPs. Choose the fastest door.

Before you write

Mail us from the address your account is registered with and we can place you in seconds. That is the address the system trusts for KYC documents, self-exclusion and account-closure requests.

• Put your account email and a brief description of the question in the message.
• If you plan a withdrawal, finish KYC beforehand; accounts still waiting on verification are served later.
• A request is looked at within 2 business days; after approval the timing follows your payment method.

Requests to send from the email on your account

• Self-exclusion, active within 24 hours with a minimum lock of 6 months.
• A cooling-off break of 7 days.
• Closing the account for good.
• Getting back in after forgetting a password: the reset link on the login page goes to your registered email.

VIP status match

Hold VIP elsewhere? Send live chat or support@luckyboom.org a screenshot of your status and we will mirror it, so your history need not be built again.